Privacy Policy

We collect the information you provide to place and deliver an order—your name, phone number, delivery address and email—and basic information about how our website is used.

We use your information to process orders, arrange delivery, provide support and, with your consent, send you updates. We do not sell your personal data.

We record completed orders, their PKR value, neutral product codes and paid-click identifiers where present so we can reconcile sales and advertising performance. This essential order measurement does not include skin photos, quiz answers or health concerns. If you accept optional tracking, Google and Meta technologies may also measure page activity, support customer matching and personalize advertising. You can reject optional tracking or change your choice at any time through the Privacy choices control on the website.

When optional tracking is accepted, a completed purchase may be sent to Meta from both your browser and our server so one genuine order is measured reliably. The two copies use the same order reference for deduplication. Contact and location matching fields are normalized and irreversibly hashed before server transmission; browser identifiers, IP address and browser information may also be transmitted. We send order value, PKR currency and neutral product codes—not product concern labels, your address line, order note or skin-analysis result.

We use service providers including our hosting, courier, customer-communication and measurement partners only for the purposes described here. GoHighLevel may process contact, order and submitted quiz/recommendation information for customer communication and follow-up. Google and Meta process optional measurement data under their own privacy terms.

If you use our skin quiz, your answers are used to recommend a protocol. Any photo you choose to upload is processed to give you a result and is handled with explicit consent and clear retention limits—see the consent notice shown in the quiz.

We do not send your uploaded skin photo, scan image, skin-analysis findings, concern answer, diagnosis-like label or free-text skin information to Google or Meta for advertising measurement.

You can ask us to access, correct or delete your personal information at any time by contacting [email protected].