Returns & Refunds

If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery with photos and we will replace it at no cost.

For hygiene and safety reasons, opened skincare products cannot be returned. Unopened, sealed items may be returned within 7 days of delivery.

Approved refunds are processed to your original payment method, or by JazzCash/EasyPaisa transfer for cash-on-delivery orders, within 7–10 working days.